Telephone Skills

Telephone Skills encompass the effective use of a telephone in a professional context, including customer service, sales, and business communication. Coursera's Telephone Skills catalogue equips you with techniques to handle various telephone-based interactions. You'll learn about active listening, professional etiquette, handling difficult calls, managing multi-line systems, and using appropriate language and tone. Whether you're in a customer-facing role, in sales, or simply looking to improve your communication skills for professional growth, mastering these telephone skills can significantly enhance your ability to engage, influence, and satisfy customers, leading to improved business outcomes.
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Results for "telephone skills"

  • Status: Free

    Georgia Institute of Technology

    Skills you'll gain: Telephone Skills, Verbal Communication Skills, Language Competency, Vocabulary, Professionalism, English Language, Communication

  • Status: Free Trial

    Skills you'll gain: Cultural Diversity, English Language, Business Correspondence, Social Skills, Verbal Communication Skills, Business Communication, Professional Development, Business Writing, Interviewing Skills, Oral Comprehension, Telephone Skills, Active Listening, Public Speaking, Communication, Vocabulary, Relationship Building, Constructive Feedback, Grammar, Social Media, Interpersonal Communications

  • Status: Free Trial

    Arizona State University

    Skills you'll gain: Meeting Facilitation, Sales Presentations, Brainstorming, Product Planning, Purchasing, English Language, Business Communication, Marketing Budgets, Business Planning, Negotiation, Selling Techniques, Business Writing, Marketing Communications, Marketing Planning, Business Correspondence, Advertising, Business Marketing, Telephone Skills, Promotional Strategies, Marketing

  • Status: Preview

    Dubai College of Tourism

    Skills you'll gain: Front Office, Telephone Skills, Hotel Operations, Guest Relations, Revenue Management, Greeting Customers, Office Procedures, Hospitality, Hospitality Management, Administrative Support and Clerical Tasks, Verbal Communication Skills, Upselling, Interpersonal Communications, Communication Strategies, Property Management Systems, Active Listening, Cross Selling, Computer Literacy, Operational Efficiency, Prioritization

  • Status: Free Trial

    University of Maryland, College Park

    Skills you'll gain: Interviewing Skills, Negotiation, Telephone Skills, Presentations, Marketing Planning, Oral Expression, Concision, Public Speaking, Professional Development, Applicant Tracking Systems, English Language, Verbal Communication Skills, Persuasive Communication, Strategic Marketing, Business Writing, Cultural Responsiveness, Recruitment, Adaptability, Communication, Writing

  • Skills you'll gain: Cold Calling, Sales Prospecting, Overcoming Objections, Selling Techniques, Sales, Telephone Skills, Sales Strategy, Sales Presentations, Setting Appointments, Sales Pipelines, Rapport Building, Communication, Relationship Building

What brings you to Coursera today?

  • Status: Free Trial

    Skills you'll gain: Business Correspondence, Verbal Communication Skills, Business Communication, English Language, Business Writing, Telephone Skills, Active Listening, Communication, Social Media, Vocabulary, Grammar

  • Status: Free Trial

    Arizona State University

    Skills you'll gain: Business Ethics, Sales Presentations, Meeting Facilitation, Graphic Design, English Language, Brainstorming, Negotiation, Purchasing, Verbal Communication Skills, Business Writing, Presentations, Product Planning, Telephone Skills, Business Communication, Advertising, Business Correspondence, Business Planning, Financial Analysis, Communication, Marketing

  • Skills you'll gain: Customer Service, Telephone Skills, Verbal Communication Skills, Personalized Service, Customer experience improvement, Customer Complaint Resolution, Customer Relationship Building, Non-Verbal Communication, Communication, Active Listening

  • Status: Free

    Skills you'll gain: Amazon Web Services, Control Panels, Call Center Experience, Customer Communications Management, Outbound Calls, Inbound Calls, Telephone Skills

  • Status: Free Trial

    Skills you'll gain: Peer Review, Language Learning, Oral Expression, Hotels and Accommodations, Setting Appointments, Presentations, Telephone Skills, Video Production, Business Communication, Cultural Sensitivity, Verbal Communication Skills, Travel Arrangements, Spanish Language, Hospitality, Bilingual (Spanish/English), Restaurant Operation, Vocabulary, Oral Comprehension, Communication, Greeting Customers

  • Status: Free Trial

    Skills you'll gain: Product Knowledge, Language Learning, English Language, Customer Service, Retail Sales, Customer Inquiries, Customer Complaint Resolution, Telephone Skills, Vocabulary, Writing, Verbal Communication Skills, Oral Comprehension, Business Writing, Oral Expression, Grammar, Communication

What brings you to Coursera today?

Leading partners

  • Arizona State University
  • Voxy
  • University of Maryland, College Park
  • University of Washington
  • Alfaisal University | KLD
  • Amazon Web Services
  • Dubai College of Tourism
  • Georgia Institute of Technology