Reverse Logistics

Reverse Logistics is the process of managing the return of goods from consumers to the manufacturer, including activities like transportation, warehousing, and inventory management. Coursera's Reverse Logistics catalogue teaches you the complexities and challenges of this crucial business operation. You'll learn to design and implement efficient reverse logistics processes, handle returns and recalls, and leverage technology to minimize costs and maximize customer satisfaction. You'll also understand the environmental impact and sustainability of reverse logistics, and the role it plays in the circular economy. This skill is critical for supply chain managers, operations managers, and anyone involved in the product lifecycle from production to consumer satisfaction.