Front Office

Front Office refers to the department or individuals who interact directly with clients, customers, or patients, providing a variety of services and support. Coursera's Front Office catalogue equips you with customer service etiquette, communication skills, and problem-solving techniques essential for a successful career in the front office. You'll learn about managing front office operations, handling client and customer interactions, maintaining professional relationships, and contributing to the overall customer experience. Master the art of first impressions and enhance your organizational, multitasking, and interpersonal skills while understanding the vital role of the Front Office in various industries such as hospitality, healthcare, and corporate sectors.