Service Management

Service Management is a customer-focused approach to delivering and managing services that meet the needs and expectations of customers. Coursera's Service Management catalogue teaches you to oversee the successful delivery and support of services by understanding and implementing various service management frameworks, practices, and technologies. You'll learn about the principles of service strategy, design, transition, operation, and continual service improvement. You'll also gain insights into managing the service lifecycle, the role of IT in service management, and the importance of quality assurance, customer satisfaction, and service level agreements in establishing effective service management. By mastering these skills, you can enhance your ability to manage and improve services in various business and IT settings.
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Results for "service management"

  • Status: Preview

    Skills you'll gain: Sanitation, Water Resource Management, Environment and Resource Management, Climate Change Adaptation, Sustainable Development, Policy Development, Cultural Responsiveness, Community Development, Governance, Service Management, Solution Design, Innovation, Case Studies

  • Status: Free Trial

    Skills you'll gain: Google Workspace, Gmail, Google Gemini, Email Automation, Service Management, Scripting, Automation, Document Management, Collaborative Software, Configuration Management, Data Sharing

  • Status: Free Trial

    Skills you'll gain: Hardening, Linux Administration, System Monitoring, Linux Commands, Performance Tuning, Linux, Systems Administration, File Management, Network Troubleshooting, Unix Commands, Debugging, Service Management, User Accounts, OS Process Management

  • Status: Preview

    Skills you'll gain: Organizational Change, Stakeholder Management, Change Management, Organizational Strategy, Team Management, Culture Transformation, Service Management, Innovation, Service Design, Process Management, Operations Management, Process Improvement, Healthcare Industry Knowledge, Health Care Administration, Process Design, Continuous Improvement Process, Leadership, Empowerment

  • Status: Free Trial

    Cisco Learning and Certifications

    Skills you'll gain: File Systems, Endpoint Security, Linux, Operating System Administration, Microsoft Windows, Windows PowerShell, Linux Administration, Windows Servers, Operating Systems, Linux Commands, Network Administration, Active Directory, System Monitoring, System Configuration, Network Security, Security Controls, Command-Line Interface, Malware Protection, Service Management

  • Skills you'll gain: Google Workspace, Google Gemini, Mobile Security, Scripting, Email Automation, Service Management, Document Management, System Configuration, Automation, IT Service Management, Data Storage Technologies, Data Security

  • Status: New
    Status: Free Trial

    Skills you'll gain: Docker (Software), Web Applications, Containerization, Development Environment, Devops Tools, CI/CD, YAML, Service Management, Network Planning And Design, Data Storage, Data Management, Command-Line Interface, Scalability

  • Skills you'll gain: Kubernetes, Docker (Software), Microservices, Containerization, Application Deployment, Google Cloud Platform, Cloud Management, Service Management

  • Skills you'll gain: Service Level, Service Management, Google Cloud Platform, System Monitoring, Network Monitoring, Event Monitoring, Cloud Management, Continuous Monitoring, Application Performance Management, Identity and Access Management, Cloud Security, Performance Tuning, Cloud Applications, Cloud Computing Architecture, Data Access, Query Languages

  • Status: Free

    Skills you'll gain: Ansible, Nginx, Web Servers, Infrastructure as Code (IaC), YAML, Application Deployment, Linux Servers, CI/CD, Servers, Scalability, Service Management, Verification And Validation

  • Status: Free Trial

    Skills you'll gain: Cloud Development, Microsoft Azure, Cloud Applications, Cloud Hosting, Virtual Machines, Virtualization and Virtual Machines, Infrastructure As A Service (IaaS), Virtualization, Linux Servers, Application Deployment, Linux Administration, Linux, Web Applications, Service Management, Node.JS, Javascript, MongoDB

  • Status: New

    Skills you'll gain: Google Workspace, Google Gemini, Email Automation, Service Management, Scripting, Document Management, Collaborative Software, System Configuration, Automation, No-Code Development, Cloud Storage

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