Expectation Management

Expectation Management is the ability to set, manage, and meet expectations in various contexts such as projects, relationships, and the workplace. Coursera's Expectation Management catalogue equips you with the necessary skills to handle and align expectations effectively. You'll learn about setting realistic goals, communicating effectively to manage perceptions, navigating through complex situations, and continuously meeting and exceeding expectations. This catalogue will also provide insights on handling disappointment and adapting to changing circumstances – key competencies for project managers, team leaders, customer service professionals, and anyone who interacts with others in a professional setting.
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Results for "expectation management"

  • Coursera Project Network

    Skills you'll gain: Employee Onboarding, Relationship Building, Strategic Planning, Planning, Team Oriented, Goal Setting, Expectation Management, Conscientiousness, Professionalism, Adaptability, Communication, Business Writing

  • Status: Free Trial

    Arizona State University

    Skills you'll gain: Meeting Facilitation, Active Listening, Teamwork, Discussion Facilitation, Team Building, Team Management, Conflict Management, Constructive Feedback, Collaboration, Productivity, Expectation Management, Communication

  • Status: Free Trial

    Skills you'll gain: Team Leadership, Intercultural Competence, Organizational Leadership, Virtual Teams, Diversity and Inclusion, Cultural Diversity, Leadership, Leadership and Management, Cultural Sensitivity, Culture, Expectation Management, Decision Making

  • Status: Preview

    Skills you'll gain: IT Management, Business Transformation, Workforce Management, Digital Transformation, Technology Strategies, Operational Efficiency, Information Technology, Product Strategy, Profit and Loss (P&L) Management, Financial Management, Cost Management, Business Analysis, Expectation Management

  • Status: Free Trial

    University of California, Davis

    Skills you'll gain: Keyword Research, Search Engine Optimization, Web Analytics and SEO, Search Engine Marketing, Content Strategy, Competitive Analysis, Forecasting, Content Performance Analysis, Expectation Management, Relationship Management, Content Marketing, Content Creation, Marketing, A/B Testing, Key Performance Indicators (KPIs), Goal Setting, Internal Auditing

  • Status: Free Trial

    Skills you'll gain: Active Listening, Interpersonal Communications, Constructive Feedback, Empathy, Diversity and Inclusion, Conflict Management, Communication, Emotional Intelligence, Teamwork, Expectation Management, Collaboration, Performance Review, Relationship Building

  • Status: Free Trial

    Skills you'll gain: Customer Service, Customer Relationship Building, Continuous Improvement Process, Process Improvement, Performance Metric, Customer experience improvement, Customer Complaint Resolution, Client Support, Technical Support, Expectation Management, Conflict Management, Communication Strategies

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