HubSpot CRM is a cloud-based platform designed to help businesses manage their relationships with customers and prospects. Coursera's HubSpot CRM catalogue teaches you how to automate marketing, sales, and service processes to create a seamless customer experience. You'll learn how to manage and analyze customer interactions, track leads, monitor the sales pipeline, create personalized email marketing campaigns, and utilize data-driven reports for decision-making. As a bonus, you'll also explore customer feedback tools, ticket generation, and other customer service features that come with HubSpot CRM, enabling you to build stronger relationships and grow your business.