Customer Engagement

Customer Engagement is the process of interacting with customers using a variety of channels and methods to strengthen the customer-business relationship. Coursera's Customer Engagement catalogue teaches you about the key strategies and techniques used to effectively engage customers and drive customer loyalty. You'll learn about building personalized customer experiences, using digital platforms for engagement, understanding customer behavior, and developing data-driven engagement strategies. This skill is essential for roles in marketing, sales, customer service, and any other role where interacting with and understanding customers is key.
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Results for "customer engagement"

  • Status: Free Trial

    Coursera Instructor Network

    Skills you'll gain: Customer Insights, AI Personalization, Customer experience strategy (CX), Generative AI, User Feedback, Customer Data Management, Customer Engagement, Business Intelligence, Trend Analysis, Data-Driven Decision-Making, Strategic Thinking, Predictive Analytics, Data Analysis

  • Status: New
    Status: Preview

    Skills you'll gain: TikTok, Drive Engagement, Social Media Management, Customer Engagement, Social Media Strategy, Social Media, Social Media Marketing, Community Development, Content Strategy

  • Status: Preview

    The State University of New York

    Skills you'll gain: Branding, Marketing and Public Relations, Entrepreneurship, Content Creation, Video Production, Marketing, Copywriting, Business Modeling, Presentations, Customer Engagement, Value Propositions, E-Commerce, Web Design and Development, Photography, Persona Development

  • Status: Preview

    Knowledge Accelerators

    Skills you'll gain: Problem Solving, Customer Service, Customer Support, Customer and Client Support, Help Desk Support, Empathy, Collaboration, Greeting Customers, Customer Complaint Resolution, Customer experience improvement, Customer Engagement, Process Management, Communication, Positivity, Organizational Skills

  • Status: Preview

    Rutgers the State University of New Jersey

    Skills you'll gain: Digital Transformation, Customer Engagement, Business Technologies, Customer experience improvement, Augmented and Virtual Reality (AR/VR), Business Transformation, Technology Strategies, Business Marketing, Cross-Functional Collaboration, Internet Of Things, Emerging Technologies, Business Ethics, Customer Retention, Data Ethics, Customer Relationship Management (CRM) Software, FinTech, Blockchain, Artificial Intelligence, Market Trend

  • Status: Free Trial

    IE Business School

    Skills you'll gain: Brand Strategy, Brand Management, Branding, Product Lifecycle Management, Brand Awareness, Customer experience strategy (CX), Product Strategy, Brand Loyalty, Competitive Analysis, Product Management, Strategic Marketing, Product Planning, Customer Engagement, Market Share, Growth Strategies, Internal Communications, Consumer Behaviour, Customer Insights, Portfolio Management, Market Analysis

  • Status: New
    Status: Preview

    Skills you'll gain: Live Streaming, Driving engagement, Customer Engagement, Content Performance Analysis, Content Development and Management, Content Strategy, Community Development, Technical Support

  • Status: Free Trial

    Skills you'll gain: Customer Acquisition Management, Marketing Analytics, Branding, Brand Management, Customer Engagement, Target Audience, Lead Generation, Customer Insights, Marketing Channel, Marketing, Brand Strategy, Campaign Management

  • Status: Free Trial

    Skills you'll gain: Technical Design, User Feedback, Technical Consulting, Solution Design, Solution Architecture, SAP Applications, Technical Communication, Requirements Analysis, Business Analysis, Business Requirements, Requirements Elicitation, Gap Analysis, Customer Engagement, Communication

  • Status: Preview

    Coursera Instructor Network

    Skills you'll gain: Social Media, Social Media Strategy, Customer Engagement, Market Trend, Business Strategy, Customer Insights, Brand Management, Strategic Thinking, Strategic Decision-Making, Competitive Analysis, Trend Analysis, Data-Driven Decision-Making, Analytical Skills

  • Status: New
    Status: Preview

    Skills you'll gain: Sales Territory Management, Generative AI Agents, Sales Strategy, Customer Engagement, Sales Process, Lead Generation, Sales, Market Intelligence, Sales Training, Real Time Data, Customer Insights, Market Analysis, Business Ethics

  • Status: New
    Status: Preview

    Skills you'll gain: Facebook, Live Streaming, Drive Engagement, Scheduling, Social Media, Social Media Strategy, Social Media Content, Customer Engagement, Video Production, Content Strategy, Content Development and Management, Technical Support

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