Specialization
Course
Google Cloud
Course
University of Colorado Boulder
Specialization
University of California, Irvine
Specialization
University of Colorado Boulder
Specialization
Specialization
Course
Cisco Learning and Certifications
Course
Cisco Learning and Certifications
Specialization
Specialization
IESE Business School
Course
The language used throughout the course, in both instruction and assessments.
Amazon Web Services
Skills you'll gain: Inbound Calls, Customer experience improvement, Network Routing, Customer experience strategy (CX), Outbound Calls, Call Center Experience, Security Controls, Customer Inquiries, Process Optimization, Operational Efficiency, Service Level
Beginner · Course · 1 - 4 Weeks
Coursera Project Network
Skills you'll gain: Excel Formulas, Google Sheets, Service Level, Spreadsheet Software, Customer Data Management, Customer Support, Data Entry, Data Validation, Process Analysis, Data Analysis, Data Integration, Organizational Skills, Data Management
Beginner · Guided Project · Less Than 2 Hours
Google Cloud
Skills you'll gain: Product Support, Help Desk Support, Technical Support, Google Cloud Platform, Service Level, Service Management, Cloud Services, Issue Tracking, Problem Management, Technical Communication, Personally Identifiable Information, Information Privacy
Beginner · Course · 1 - 4 Weeks
Skills you'll gain: Site Reliability Engineering, Safety Culture, DevOps, Continuous Delivery, Culture Transformation, Service Level, Continuous Integration, Staff Management, System Monitoring, Capacity Management, Incident Management, Design Thinking, Automation, Data-Driven Decision-Making
Beginner · Course · 1 - 3 Months
University of Illinois Urbana-Champaign
Skills you'll gain: Operations Management, Organizational Strategy, Manufacturing Operations, Operational Analysis, Business Operations, Supply Chain, Inventory Management System, Process Analysis, Decision Making, Strategic Decision-Making, Business Strategies, Cost Benefit Analysis, Demand Planning, Capacity Management, Service Level
Build toward a degree
Intermediate · Course · 1 - 4 Weeks
Google Cloud
Skills you'll gain: Product Support, Help Desk Support, Google Cloud Platform, System Support, Service Level, Technical Support and Services, Technical Support, End User Training and Support, Technical Communication, Cloud Services, Issue Tracking, Data Management, Record Keeping, Personally Identifiable Information
Beginner · Course · 1 - 4 Weeks
Google Cloud
Skills you'll gain: Site Reliability Engineering, Design Thinking, Safety Culture, DevOps, Continuous Delivery, Innovation, Culture Transformation, Service Level, Continuous Integration, Data-Driven Decision-Making, Organizational Structure, Incident Management, Automation
Beginner · Course · 1 - 3 Months
University of Colorado Boulder
Skills you'll gain: International Finance, Supply Chain Planning, Supply Chain Management, Market Opportunities, Economic Development, Logistics Management, Business Marketing, Cultural Diversity, Payment Systems, Financial Trading, Human Resources Management and Planning, Law, Regulation, and Compliance, Cultural Sensitivity, Strategic Decision-Making, Generally Accepted Accounting Principles (GAAP), B2B Sales, Marketing Strategies, World History, Business Strategy, Service Level
Beginner · Specialization · 3 - 6 Months
Skills you'll gain: Service Level Agreement, Software As A Service, Cloud Services, Cloud Computing, Cloud Computing Architecture, Public Cloud, Cloud Solutions, Cloud Applications, Service Level, Business Software, Infrastructure As A Service (IaaS), Platform As A Service (PaaS), Collaborative Software, Product Demonstration, Growth Strategies, Scalability
Beginner · Course · 1 - 4 Weeks
University of Colorado Boulder
Skills you'll gain: Service Level, Performance Testing, Software Engineering, Data Architecture, Web Applications, Software Architecture, Cloud Applications, Scalability, Functional Requirement, Distributed Computing, Databases, Microservices, Application Deployment, Predictive Modeling, Application Development, Application Performance Management, Software Testing, System Design and Implementation, Middleware, Big Data
Build toward a degree
Advanced · Specialization · 1 - 3 Months
Skills you'll gain: Product Support, Help Desk Support, Cloud Management, Technical Support, Service Level, Technical Communication, Cloud Services, Issue Tracking, Data Loss Prevention
Beginner · Course · 1 - 4 Weeks
Google Cloud
Skills you'll gain: Cloud Infrastructure, Prompt Engineering, Google Cloud Platform, Identity and Access Management, Service Level, Load Balancing, Google App Engine, Service Level Agreement, Virtual Machines, Infrastructure As A Service (IaaS), Application Deployment, Generative AI, Kubernetes, Cloud Computing, Cloud Services, Cloud Storage, CI/CD, Cloud Computing Architecture, Terraform, Cloud Solutions
Intermediate · Specialization · 3 - 6 Months