Service Level

Service Level is a measure of the performance of a system, centered around its availability and responsiveness. Coursera's service level catalogue teaches you the core principles of maintaining and improving the quality and efficiency of services, in line with customer expectations and business objectives. You'll learn about key components like Service Level Agreements (SLAs), Key Performance Indicators (KPIs), service level management, and service level reporting. Additionally, the curriculum teaches how to monitor, measure, and optimize service levels in various contexts, from IT and telecommunications to customer support and logistics, making you well-versed in managing the operational dynamics of different industries.
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Results for "service level"

  • Status: Free

    Skills you'll gain: Inbound Calls, Customer experience improvement, Network Routing, Customer experience strategy (CX), Outbound Calls, Call Center Experience, Security Controls, Customer Inquiries, Process Optimization, Operational Efficiency, Service Level

  • Skills you'll gain: Excel Formulas, Google Sheets, Service Level, Spreadsheet Software, Customer Data Management, Customer Support, Data Entry, Data Validation, Process Analysis, Data Analysis, Data Integration, Organizational Skills, Data Management

  • Skills you'll gain: Product Support, Help Desk Support, Technical Support, Google Cloud Platform, Service Level, Service Management, Cloud Services, Issue Tracking, Problem Management, Technical Communication, Personally Identifiable Information, Information Privacy

  • Skills you'll gain: Site Reliability Engineering, Safety Culture, DevOps, Continuous Delivery, Culture Transformation, Service Level, Continuous Integration, Staff Management, System Monitoring, Capacity Management, Incident Management, Design Thinking, Automation, Data-Driven Decision-Making

  • Status: Free Trial

    University of Illinois Urbana-Champaign

    Skills you'll gain: Operations Management, Organizational Strategy, Manufacturing Operations, Operational Analysis, Business Operations, Supply Chain, Inventory Management System, Process Analysis, Decision Making, Strategic Decision-Making, Business Strategies, Cost Benefit Analysis, Demand Planning, Capacity Management, Service Level

  • Skills you'll gain: Product Support, Help Desk Support, Google Cloud Platform, System Support, Service Level, Technical Support and Services, Technical Support, End User Training and Support, Technical Communication, Cloud Services, Issue Tracking, Data Management, Record Keeping, Personally Identifiable Information

  • Skills you'll gain: Site Reliability Engineering, Design Thinking, Safety Culture, DevOps, Continuous Delivery, Innovation, Culture Transformation, Service Level, Continuous Integration, Data-Driven Decision-Making, Organizational Structure, Incident Management, Automation

  • Status: Free Trial

    University of Colorado Boulder

    Skills you'll gain: International Finance, Supply Chain Planning, Supply Chain Management, Market Opportunities, Economic Development, Logistics Management, Business Marketing, Cultural Diversity, Payment Systems, Financial Trading, Human Resources Management and Planning, Law, Regulation, and Compliance, Cultural Sensitivity, Strategic Decision-Making, Generally Accepted Accounting Principles (GAAP), B2B Sales, Marketing Strategies, World History, Business Strategy, Service Level

  • Status: Free Trial

    Skills you'll gain: Service Level Agreement, Software As A Service, Cloud Services, Cloud Computing, Cloud Computing Architecture, Public Cloud, Cloud Solutions, Cloud Applications, Service Level, Business Software, Infrastructure As A Service (IaaS), Platform As A Service (PaaS), Collaborative Software, Product Demonstration, Growth Strategies, Scalability

  • Status: Free Trial

    University of Colorado Boulder

    Skills you'll gain: Service Level, Performance Testing, Software Engineering, Data Architecture, Web Applications, Software Architecture, Cloud Applications, Scalability, Functional Requirement, Distributed Computing, Databases, Microservices, Application Deployment, Predictive Modeling, Application Development, Application Performance Management, Software Testing, System Design and Implementation, Middleware, Big Data

  • Skills you'll gain: Product Support, Help Desk Support, Cloud Management, Technical Support, Service Level, Technical Communication, Cloud Services, Issue Tracking, Data Loss Prevention

  • Status: Free Trial

    Skills you'll gain: Cloud Infrastructure, Prompt Engineering, Google Cloud Platform, Identity and Access Management, Service Level, Load Balancing, Google App Engine, Service Level Agreement, Virtual Machines, Infrastructure As A Service (IaaS), Application Deployment, Generative AI, Kubernetes, Cloud Computing, Cloud Services, Cloud Storage, CI/CD, Cloud Computing Architecture, Terraform, Cloud Solutions

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