Help Desk Support

Help Desk Support is an essential function in managing and resolving technical issues related to hardware, software, or networks. Coursera's Help Desk Support catalogue teaches you the skills needed to excel in this role. You'll learn about the fundamental principles of customer service, troubleshooting procedures, and communication strategies. You'll become familiar with common tools and technologies used in help desk operations, including ticket management systems, remote access software, and diagnostic utilities. Additionally, you'll learn best practices for handling sensitive issues and escalation processes, thereby enhancing your problem-solving skills and your ability to deliver effective and timely support.
5credentials
21courses

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  • Computer Support Specialist

    This role has a £32,322 median salary ¹.

    Computer Support Specialist

    description:

    A Computer Support Specialist provides technical help, resolving IT issues with hardware, software, and networks using Windows and Linux systems.

    This role has a £32,322 median salary ¹.

    Offered by

    Microsoft_logo
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  • Technical Support Engineer / Analyst

    This role has a £31,512 median salary ¹.

    Technical Support Engineer / Analyst

    description:

    A Technical Support Engineer resolves customer issues, ensuring product functionality and satisfaction through troubleshooting and support expertise.

    This role has a £31,512 median salary ¹.

    Offered by

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Results for "help desk support"

  • Status: Preview

    LearnQuest

    Skills you'll gain: Network Troubleshooting, Computer Networking, Desktop Support, Technical Support, Help Desk Support, Cloud Services, Security Management, Operating Systems, Information Technology, Microsoft Windows, Computer Hardware, Wireless Networks

    3.3
    Rating, 3.3 out of 5 stars
    108 reviews

    Beginner · Course · 1 - 3 Months

  • Status: New
    Status: Free Trial

    Pearson

    Skills you'll gain: Help Desk Support, Desktop Support, End User Training and Support, Technical Support, Software Documentation, Technical Documentation, Network Troubleshooting, Hardware Troubleshooting, Issue Tracking

    Beginner · Course · 1 - 4 Weeks

  • Status: New
    Status: Free Trial

    Pearson

    Skills you'll gain: Cloud Services, Cloud Platforms, Productivity Software, Cloud Computing, Google Workspace, Virtualization and Virtual Machines, Desktop Support, Cloud Applications, Business Technologies, Technical Support and Services, Microsoft 365, Technical Support, End User Training and Support, Servers, Help Desk Support, Virtual Machines, Network Troubleshooting, Microsoft Teams, Amazon Elastic Compute Cloud, Customer Inquiries

    Beginner · Course · 1 - 4 Weeks

  • Status: New
    Status: Free Trial

    Pearson

    Skills you'll gain: Technical Support and Services, Technical Support, Customer Support, Help Desk Support, Negotiation, Relationship Building, Business Relationship Management, Professional Networking, Verbal Communication Skills, Knowledge Transfer, Constructive Feedback, Initiative and Leadership, Ethical Standards And Conduct

    Beginner · Course · 1 - 4 Weeks

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