Personalized Service

Personalized Service is a customer-centric approach that tailors products, services, and experiences to each individual's unique needs and preferences. Coursera's Personalized Service catalogue equips you with the knowledge and skills to create bespoke experiences that delight customers and foster brand loyalty. You'll learn all about customer segmentation, personalized marketing tactics, customer relationship management (CRM), and how to use data analytics for insightful personalization. Additionally, you'll understand various strategies for providing personalized customer service in different industries and platforms, developing a keen sense of empathy, communication and problem-solving skills that are vital in crafting memorable customer experiences.
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Results for "personalized service"

  • Status: New
    Status: Free Trial

    AI Business School

    Skills you'll gain: Prompt Engineering, Agentic systems, Generative AI Agents, Generative AI, Productivity, AI Personalization, Workflow Management, No-Code Development, Responsible AI, Risk Management, Large Language Modeling, ChatGPT, AI Product Strategy, Training Programs, Personalized Service, Customer Service, LLM Application, Customer experience improvement, Artificial Intelligence, Innovation

  • Status: Free Trial

    Skills you'll gain: Generative AI, AI Personalization, ChatGPT, OpenAI, Personalized Service, Artificial Intelligence, Responsible AI, Prompt Engineering, LLM Application, Expense Management, Productivity Software, Verification And Validation, Travel Arrangements, Expense Reports, Test Case, Scenario Testing

  • Status: Free Trial

    Emory University

    Skills you'll gain: AI Personalization, Generative AI, Marketing Automation, Customer Retention, Personalized Service, Marketing Operations, Marketing Analytics, Data-Driven Decision-Making, Customer Analysis, Customer Insights, Marketing Strategies, Marketing, Marketing Effectiveness, Responsible AI, Customer experience improvement, Self Service Technologies, Customer Engagement, Business Marketing, Customer Acquisition Management, Artificial Intelligence

  • Status: New
    Status: Preview

    Skills you'll gain: Service Recovery, De-escalation Techniques, Greeting Customers, Customer Complaint Resolution, Customer Service, Conflict Management, Client Services, Hospitality, Friendliness, Professionalism, Teamwork, Composure, Coordination, Customer experience improvement, Collaboration, Personalized Service, Customer Relationship Building, Communication, Empathy, Active Listening

  • Status: Free Trial

    Skills you'll gain: Prompt Engineering, Prompt Patterns, Generative AI, Standard Operating Procedure, Customer Support, ChatGPT, Product Support, AI Personalization, Customer Analysis, Personalized Service, LLM Application, Artificial Intelligence and Machine Learning (AI/ML), Customer experience improvement, Data Ethics, Customer Insights, Image Quality, Responsible AI, Automation, Machine Learning, Natural Language Processing

  • Status: New
    Status: Free Trial

    Real Madrid Graduate School Universidad Europea

    Skills you'll gain: Artificial Intelligence, Performance Analysis, Automation, Personalized Service, Digital Transformation, Augmented and Virtual Reality (AR/VR), Technology Strategies, Innovation, Internet Of Things, Machine Learning, Big Data, Ethical Standards And Conduct, Deep Learning, Analytical Skills, Predictive Analytics, Health Technology, Data Analysis, Natural Language Processing, User Experience, Data Security

What brings you to Coursera today?

  • Status: Free Trial

    University of Illinois Urbana-Champaign

    Skills you'll gain: AI Personalization, Nutrition and Diet, Nutritional Assessment, Personalized Service, Clinical Nutrition, Medical Nutrition Therapy, Nutrition Education, Data Ethics, Data Collection, Patient Education And Counseling, Data Analysis, Clinical Research, Health Technology, Consumer Behaviour, Continuous Monitoring

  • Status: New
    Status: Free Trial

    Real Madrid Graduate School Universidad Europea

    Skills you'll gain: Artificial Intelligence, Performance Analysis, Automation, Augmented and Virtual Reality (AR/VR), Technology Strategies, Personalized Service, Innovation, Internet Of Things, Machine Learning, Digital Transformation, Deep Learning, Analytical Skills, Predictive Analytics, Big Data, Health Technology, Ethical Standards And Conduct, Data Analysis, Natural Language Processing, Data Security, User Experience

  • Status: New
    Status: Free Trial

    Skills you'll gain: Requirements Elicitation, Cost Estimation, Agile Project Management, Business Analysis, Stakeholder Management, Project Management, Project Risk Management, Project Scoping, Quality Management, Work Breakdown Structure, Project Management Life Cycle, Cost Management, Project Planning, Project Management Institute (PMI) Methodology, Risk Management, Project Schedules, Agile Methodology, Technical Management, Personalized Service, Learning Styles

  • Status: Free Trial

    Skills you'll gain: Microsoft Copilot, Sales Strategy, Customer Analysis, Sales Pipelines, Data Cleansing, Sales Management, Sales, Customer Relationship Management (CRM) Software, Customer Insights, Data Quality, Customer Data Management, AI Personalization, Analytics, Personalized Service, Data Management, Predictive Analytics, Data-Driven Decision-Making, Data Integration

  • Status: Free Trial

    Vanderbilt University

    Skills you'll gain: Prompt Engineering, ChatGPT, Generative AI Agents, Prompt Patterns, Generative AI, LLM Application, Ideation, Verification And Validation, Data Presentation, Productivity, OpenAI, AI Personalization, Document Management, Responsible AI, Agentic systems, Tool Calling, Artificial Intelligence, Personalized Service, Large Language Modeling, Software Development

  • Status: Free Trial

    Coursera Instructor Network

    Skills you'll gain: Prompt Engineering, Email Automation, Customer experience improvement, Generative AI, AI Personalization, Customer Support, Personalized Service, Product Support, Operational Efficiency, Automation

What brings you to Coursera today?

Leading partners

  • Vanderbilt University
  • Real Madrid Graduate School Universidad Europea
  • University of Illinois Urbana-Champaign
  • Adobe
  • Automatic Data Processing, Inc. (ADP)
  • Emory University
  • HubSpot Academy
  • IBM