Hospitality Management

Hospitality Management is the study of the strategies involved in the operation and administration of enterprises such as hotels, restaurants, and travel agencies. Coursera's Hospitality Management skill catalogue equips you with the necessary knowledge and expertise to provide excellent customer service, manage operations, devise marketing strategies, and understand the intricacies of the hospitality industry. You'll learn about the business side of hospitality, including finance, human resources, and marketing, as well as the importance of customer satisfaction and loyalty. This catalogue also covers the trends and challenges in the hospitality industry, helping you develop practical problem-solving skills and strategic decision-making abilities to excel in this dynamic field.
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Find the best Hospitality Management course for your goals

  • Status: Free Trial

    Skills you'll gain: Hospitality, Hospitality Management, Innovation, Hotels and Accommodations, Service Management, Customer experience strategy (CX), Customer Service, Restaurant Operation, Cultural Sensitivity, Digital Transformation, Corporate Sustainability, AI Personalization

  • Status: Free Trial

    Skills you'll gain: Revenue Management, Hospitality Management, Competitive Analysis, Digital Marketing, Data-Driven Decision-Making, Stakeholder Communications, Forecasting, Budgeting, Demand Generation, Hotel Operations, Asset Management, Marketing, Financial Forecasting, Market Share, Target Market, Financial Analysis, Hospitality, Strategic Planning, Marketing Channel, Business Modeling

  • Status: Free Trial

    Skills you'll gain: Hospitality Management, Hospitality, Hospitality and Food Services, Brand Management, Branding, Brand Awareness, Brand Marketing, Brand Strategy, Brand Loyalty, Business Ethics, Digital Transformation, Sustainable Business, Market Dynamics, Corporate Sustainability, Quality Management, Customer experience improvement, Innovation, Consumer Behaviour

  • Status: Preview

    Università Bocconi

    Skills you'll gain: Food and Beverage, Hospitality Management, Restaurant Management, Product Quality (QA/QC), Global Marketing, Market Dynamics, Business Strategy, Consumer Behaviour, Value Propositions, Competitive Analysis, Brand Management, Growth Strategies, Marketing

  • Status: Preview

    Dubai College of Tourism

    Skills you'll gain: Front Office, Telephone Skills, Hotel Operations, Guest Relations, Revenue Management, Greeting Customers, Office Procedures, Hospitality, Hospitality Management, Administrative Support and Clerical Tasks, Verbal Communication Skills, Upselling, Interpersonal Communications, Communication Strategies, Property Management Systems, Active Listening, Cross Selling, Computer Literacy, Operational Efficiency, Prioritization

  • Status: Free Trial

    Skills you'll gain: Revenue Management, Capital Expenditure, Financial Statement Analysis, Hospitality Management, Cost Control, Financial Statements, Hospitality, Financial Analysis, Performance Measurement, Financial Management, Business Metrics, Budgeting, Financial Acumen, Income Statement, Benchmarking, Balance Sheet, Time Management, Leadership Development, Adaptability, Creative Problem-Solving

What brings you to Coursera today?

  • Status: New
    Status: Free Trial

    Skills you'll gain: Revenue Management, Capital Expenditure, Financial Statement Analysis, Advanced Analytics, Hospitality Management, Cost Control, Hospitality, Financial Statements, Budgeting, Financial Analysis, Performance Measurement, Financial Forecasting, Variance Analysis, Business Metrics, Operating Budget, Financial Management, Innovation, Hotels and Accommodations, Service Management, Financial Planning

  • Status: Preview

    Skills you'll gain: Hospitality Management, Hospitality, Employee Training, Human Resources Management and Planning, Performance Appraisal, Leadership and Management, Team Motivation, Training Programs, Human Resources, Customer experience improvement, Recruitment, Employee Performance Management, Human Resource Strategy, Legal Risk, Employee Onboarding, Talent Acquisition, Job Analysis, Interviewing Skills

  • Status: New
    Status: Free Trial

    Skills you'll gain: Customer experience strategy (CX), Service Design, Change Management, Hospitality Management, Social Media Marketing, Process Mapping, Key Performance Indicators (KPIs), Social Media, Hospitality and Food Services, Design Thinking, Brand Marketing, Service Management, Customer experience improvement, Digital Marketing, Design, Social Media Management, Prototyping, Content Marketing, Leadership, Search Engine Optimization

  • Status: New
    Status: Free Trial

    Skills you'll gain: Revenue Management, Customer experience strategy (CX), Service Design, Design Thinking, Change Management, Capital Expenditure, Financial Statement Analysis, Cost Control, Social Media Marketing, Hospitality Management, Social Media, Innovation, Financial Forecasting, Finance, Operations Management, Prototyping, Strategic Planning, Capital Budgeting, Search Engine Optimization, Key Performance Indicators (KPIs)

  • Status: New
    Status: Free Trial

    Skills you'll gain: Revenue Management, Vendor Management, Capital Expenditure, Financial Statement Analysis, Advanced Analytics, Hospitality, Hospitality Management, Cost Control, Vendor Relationship Management, Financial Statements, Performance Measurement, Budgeting, Financial Analysis, Financial Forecasting, Variance Analysis, Financial Management, Business Metrics, Operating Budget, Finance, Leadership

  • Status: Preview

    Skills you'll gain: Revenue Management, Restaurant Operation, Restaurant Management, Forecasting, Key Performance Indicators (KPIs), Hospitality Management, Customer Demand Planning, Revenue Forecasting, Trend Analysis, Performance Analysis, Team Management, Data Analysis, Performance Measurement, Business Metrics, Data-Driven Decision-Making

What brings you to Coursera today?

Leading partners

  • Starweaver
  • Dubai College of Tourism
  • ESSEC Business School
  • Yonsei University
  • EDHEC Business School
  • IE Business School
  • Universidad de Palermo
  • Universitat Autònoma de Barcelona