Hospitality Management

Hospitality Management is the study of the strategies involved in the operation and administration of enterprises such as hotels, restaurants, and travel agencies. Coursera's Hospitality Management skill catalogue equips you with the necessary knowledge and expertise to provide excellent customer service, manage operations, devise marketing strategies, and understand the intricacies of the hospitality industry. You'll learn about the business side of hospitality, including finance, human resources, and marketing, as well as the importance of customer satisfaction and loyalty. This catalogue also covers the trends and challenges in the hospitality industry, helping you develop practical problem-solving skills and strategic decision-making abilities to excel in this dynamic field.
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Find the best Hospitality Management course for your goals

  • Status: Free Trial

    Skills you'll gain: Hospitality, Hospitality Management, Innovation, Hotels and Accommodations, Service Management, Customer experience strategy (CX), Customer Service, Restaurant Operation, Cultural Sensitivity, Digital Transformation, Corporate Sustainability, AI Personalization

  • Status: Free Trial

    Skills you'll gain: Revenue Management, Hospitality Management, Competitive Analysis, Digital Marketing, Data-Driven Decision-Making, Stakeholder Communications, Forecasting, Budgeting, Demand Generation, Hotel Operations, Asset Management, Hospitality, Marketing, Financial Forecasting, Strategic Marketing, Target Market, Financial Analysis, Strategic Planning, Marketing Channel, Business Modeling

  • Status: Preview

    Dubai College of Tourism

    Skills you'll gain: Front Office, Telephone Skills, Hotel Operations, Guest Relations, Revenue Management, Greeting Customers, Office Procedures, Hospitality, Hospitality Management, Administrative Support and Clerical Tasks, Verbal Communication Skills, Upselling, Interpersonal Communications, Communication Strategies, Property Management Systems, Active Listening, Cross Selling, Computer Literacy, Operational Efficiency, Prioritization

  • Status: Free Trial

    Skills you'll gain: Revenue Management, Capital Expenditure, Financial Statement Analysis, Hospitality Management, Cost Control, Financial Statements, Hospitality, Financial Analysis, Performance Measurement, Financial Management, Business Metrics, Budgeting, Financial Acumen, Income Statement, Benchmarking, Balance Sheet, Time Management, Leadership Development, Adaptability, Creative Problem-Solving

  • Status: Preview

    Skills you'll gain: Hospitality Management, Hospitality, Employee Training, Human Resources Management and Planning, Performance Appraisal, Leadership and Management, Team Motivation, Training Programs, Human Resources, Customer experience improvement, Recruitment, Employee Performance Management, Human Resource Strategy, Legal Risk, Employee Onboarding, Talent Acquisition, Job Analysis, Interviewing Skills

  • Status: Preview

    Skills you'll gain: Hospitality Management, Guest Relations, Hospitality, Hotels and Accommodations, Customer Service, Leadership, Leadership Development, Personalized Service, Customer experience improvement, Property Management Systems, Customer Complaint Resolution, Operational Excellence, Customer Insights, Sustainability Standards, Consumer Behaviour

What brings you to Coursera today?

  • Status: Preview

    Skills you'll gain: Revenue Management, Restaurant Operation, Restaurant Management, Forecasting, Key Performance Indicators (KPIs), Hospitality Management, Customer Demand Planning, Revenue Forecasting, Trend Analysis, Performance Analysis, Team Management, Data Analysis, Performance Measurement, Business Metrics, Data-Driven Decision-Making

  • Status: Preview

    Skills you'll gain: Teamwork, Team Building, Conflict Management, Hospitality, Virtual Teams, Team Management, Hospitality Management, Collaboration, Overcoming Obstacles, Self-Awareness

  • Status: Free Trial

    Skills you'll gain: Business Marketing, Hospitality Management, Peer Review, Global Marketing, Marketing, Hospitality, Brand Management, B2B Sales, Customer Service, Innovation, Customer experience strategy (CX), Promotional Strategies, Strategic Marketing, Business-To-Consumer, Consumer Behaviour, Healthcare Industry Knowledge, Target Market, Marketing Management, Growth Strategies, Digital Marketing

  • Status: Preview

    Skills you'll gain: Sustainable Business, Hotel Operations, Hospitality Management, Business Planning, Corporate Sustainability, Sustainability Standards, Waste Minimization, Community Development, Environmental Resource Management, Market Trend, Market Analysis, Cost Benefit Analysis, Strategic Decision-Making

  • Status: Preview

    Dubai College of Tourism

    Skills you'll gain: Hospitality Management, Online Advertising, Promotional Strategies, Hospitality, Digital Marketing, Marketing Strategy and Techniques, Consumer Behaviour, Customer Insights, Customer experience improvement, Marketing, Marketing Planning, Target Market, Strategic Marketing, Marketing Channel, Content Marketing, Market Trend, Customer Relationship Management, Adaptability

  • Status: Preview

    Skills you'll gain: Revenue Management, Hotel Operations, Guest Relations, Hospitality Management, Inventory Management System, Property Management Systems

What brings you to Coursera today?

Leading partners

  • Dubai College of Tourism
  • Starweaver
  • EDHEC Business School
  • ESSEC Business School
  • IE Business School
  • Universidad de Palermo
  • University of North Texas
  • Yonsei University