Problem Management

Problem Management is a systematic process in the IT Service Management (ITSM) framework, focused on identifying and resolving the root cause of incidents to prevent them from recurring. Coursera's Problem Management catalogue equips you with the necessary skills to understand, implement, and excel in this vital ITSM process. You'll learn to accurately diagnose and resolve underlying issues, manage problems effectively to enhance service quality, and use analytical tools to prevent future incidents. This skill will be immensely beneficial if you are a service manager, IT professional, or anyone interested in improving IT service quality and efficiency.