Operational Performance Management

Operational Performance Management (OPM) is a systematic approach to improving businesses' performance by analyzing, monitoring, and enhancing the efficiency of business operations. Coursera's OPM skill catalogue instructs you on the intricate aspects of business performance management, aiming at continuous improvement. You'll learn about key performance indicators (KPIs), process optimization, performance measurement and analysis, balanced scorecards, and strategic operational planning. Use these skills to enhance decision making, drive operational efficiency, improve productivity, and boost your company's bottom line. From basic concepts to advanced techniques, you'll gain the expertise to effectively manage and monitor business operations across various industry sectors.