Help Desk Support

Help Desk Support is an essential function in managing and resolving technical issues related to hardware, software, or networks. Coursera's Help Desk Support catalogue teaches you the skills needed to excel in this role. You'll learn about the fundamental principles of customer service, troubleshooting procedures, and communication strategies. You'll become familiar with common tools and technologies used in help desk operations, including ticket management systems, remote access software, and diagnostic utilities. Additionally, you'll learn best practices for handling sensitive issues and escalation processes, thereby enhancing your problem-solving skills and your ability to deliver effective and timely support.
4credentials
23courses

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Results for "help desk support"

  • Google Cloud

    Skills you'll gain: Service Level, Product Support, Technical Communication, Google Cloud Platform, Help Desk Support, Technical Support, Issue Tracking, Personally Identifiable Information, Information Privacy, Problem Management, Data Cleansing

    Beginner Ā· Course Ā· 1 - 4 Weeks

  • Status: New

    Pearson

    Skills you'll gain: Help Desk Support, Desktop Support, End User Training and Support, Technical Support, Software Documentation, Technical Documentation, Network Troubleshooting, Hardware Troubleshooting, Issue Tracking

    Beginner Ā· Course Ā· 1 - 4 Weeks

  • Status: New

    Pearson

    Skills you'll gain: Remote Access Systems, Desktop Support, Technical Support, Help Desk Support, Data Ethics, Network Troubleshooting, Telecommuting, Technology Solutions, Issue Tracking, Information Privacy, Data Security, Artificial Intelligence

    Beginner Ā· Course Ā· 1 - 4 Weeks

  • Status: New

    Pearson

    Skills you'll gain: Cloud Services, Cloud Platforms, Productivity Software, Cloud Computing, Google Workspace, Virtualization and Virtual Machines, Desktop Support, Cloud Applications, Business Technologies, Technical Support and Services, Microsoft 365, Technical Support, End User Training and Support, Servers, Help Desk Support, Virtual Machines, Network Troubleshooting, Microsoft Teams, Amazon Elastic Compute Cloud, Customer Inquiries

    Beginner Ā· Course Ā· 1 - 4 Weeks

  • Status: New

    Pearson

    Skills you'll gain: Technical Support and Services, Desktop Support, Technical Support, Client Support, Help Desk Support, Rapport Building, Relationship Building, Business Relationship Management, Professional Networking, Verbal Communication Skills, Knowledge Transfer, Constructive Feedback, Initiative and Leadership, Ethical Standards And Conduct

    Beginner Ā· Course Ā· 1 - 4 Weeks

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