Customer Support

Customer Support is a crucial aspect of every business, focused on assisting customers before, during, and after the purchase of products or services. Coursera's Customer Support catalogue equips you with the skills to address customer needs effectively and efficiently. You'll learn to communicate professionally, resolve conflicts, manage customer expectations, and implement support strategies. Additionally, you'll grasp the nuances of providing online customer service, using CRM software, and retaining loyal customers. By the end of your learning journey, you will be capable of offering top-notch customer support that enhances customer satisfaction and fosters long term business-client relationships.
5credentials
25courses

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Results for "customer support"

  • Coursera Project Network

    Skills you'll gain: HubSpot CRM, Digital Transformation, Customer Relationship Management, Customer Support, Business Transformation, Process Analysis, Business Systems, Technology Strategies, Process Improvement, Business Development

    4.8
    Rating, 4.8 out of 5 stars
    13 reviews

    Beginner · Guided Project · Less Than 2 Hours

  • Status: New
    Status: Preview

    Simplilearn

    Skills you'll gain: AI Personalization, Responsible AI, Data Ethics, Customer experience improvement, User Feedback, Generative AI, Self Service Technologies, Personalized Service, ChatGPT, Customer Support, Customer Service, Customer Analysis, Customer Insights, Automation, Customer Engagement, Artificial Intelligence, Ethical Standards And Conduct, Natural Language Processing, Data Security

    Beginner · Course · 1 - 4 Weeks

  • Google Cloud

    Skills you'll gain: Collaborative Software, Looker (Software), Data Visualization, Data Presentation, User Accounts, Security Controls, Scheduling, Authorization (Computing), Management Reporting, Customer Support, Administration, Data Sharing, Auditing

    Intermediate · Course · 1 - 3 Months

  • Status: Preview

    Starweaver

    Skills you'll gain: Business Planning, Customer Support, Business Strategy, E-Commerce, Business Modeling, Digital Marketing, Online Advertising, Entrepreneurship, Marketing Strategies, Competitive Analysis, Social Media Strategy, Customer Engagement, Operations Management, Market Research

    Beginner · Course · 1 - 4 Weeks

  • Google Cloud

    Skills you'll gain: Looker (Software), Collaborative Software, Team Oriented, Database Administration, Identity and Access Management, Google Cloud Platform, Client Support, Data Access, Dashboard, Management Reporting, Customer Support, Administration, Data Visualization, Business Reporting, Scheduling, Auditing

    Intermediate · Course · 1 - 3 Months

  • Status: Free

    Coursera Project Network

    Skills you'll gain: Application Deployment, Customer Support, ChatGPT, Product Support, Customer Inquiries, No-Code Development, Customer Service, E-Commerce, Order Management, AI Personalization, User Requirements Documents, Automation, Natural Language Processing

    Intermediate · Guided Project · Less Than 2 Hours

  • Google Cloud

    Skills you'll gain: Looker (Software), Data Visualization Software, Team Building, Authorization (Computing), Google Cloud Platform, Scheduling, Customer Support, Business Reporting, Administration, Data Sharing, Auditing

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial

    Salesforce

    Skills you'll gain: Sales Pipelines, Sales Process, Customer Relationship Management, Salesforce, Customer Success Management, Sales Development, Customer Relationship Management (CRM) Software, Sales Support, Sales Operations, Sales Management, Campaign Management, Lead Generation, Data Visualization, Closing (Sales), Order Management, Product Knowledge, B2B Sales, Customer Support, Sales, Management Reporting

    Beginner · Professional Certificate · 3 - 6 Months

  • Status: Free Trial

    Coursera Instructor Network

    Skills you'll gain: ChatGPT, Data Analysis, OpenAI, Data-Driven Decision-Making, Generative AI, Content Creation, Prompt Engineering, Content Strategy, Artificial Intelligence, Business Intelligence, Customer Support, Customer experience improvement, Operational Efficiency, Customer Service, Automation

    4.5
    Rating, 4.5 out of 5 stars
    6 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: New

    Packt

    Skills you'll gain: Email Automation, Analytics, LLM Application, Grammar, Customer Support, Debugging

    Beginner · Course · 1 - 3 Months

  • Google Cloud

    Skills you'll gain: Business Reporting, Data Presentation, Looker (Software), Database Administration, Scheduling, Google Cloud Platform, Data Sharing, Administration, Customer Support, Auditing

    Intermediate · Course · 1 - 3 Months

  • Google Cloud

    Skills you'll gain: Looker (Software), Team Management, Interactive Data Visualization, Data Presentation, Data Management, User Accounts, Data Security, Scheduling, Data Sharing, Customer Support, Auditing

    Intermediate · Course · 1 - 3 Months

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